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Privacy Statement
At Katoa Connect Trust, we respect your privacy and are committed to protecting your personal information. We collect personal information so we can deliver our programmes, respond to enquiries, support learners and whānau, work with partners, and improve digital inclusion across Aotearoa.
What information we collect
We may collect personal information such as:
your name
contact details, including phone number, email address and postal address
information you provide through our contact forms
programme or learning enquiries
feedback, messages or documents you choose to share with us
website information, such as pages visited, browser type, device type and general usage data
We only collect information that is needed for our work and services.
How we use your information
We may use your personal information to:
respond to your enquiry
provide information about our programmes and services
support learners, whānau and communities
manage registrations or participation in our programmes
communicate with partners, funders or community organisations
improve our website, resources and services
meet legal, funding, reporting or record-keeping requirements
We will only use your personal information for the purpose it was collected, or where allowed by law.
Sharing your information
We do not sell your personal information. We may share your information with trusted service providers or partner organisations when needed to deliver our work, support your enquiry, meet reporting requirements, or comply with the law. Where possible, we only share the information needed for that purpose.
Website and cookies
When you visit our website, we may collect basic information about how the site is used. This helps us understand what people need, improve the website, and make information easier to access.
Our website may use cookies or analytics tools to help us understand visitor behaviour. You can manage or disable cookies through your browser settings.
Keeping your information safe
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure or alteration. We only keep personal information for as long as it is needed for the purpose it was collected, or as required by law.
Accessing or correcting your information
You have the right to ask for a copy of the personal information we hold about you. You can also ask us to correct it if you believe it is wrong or out of date. To make a request, please contact us: Email: info@katoaconnect.org.nz
Phone: 0800 27 20 20
Post: PO Box 21241, Rototuna, Hamilton 3256
Making a complaint
If you are concerned about how we have handled your personal information, please contact us first so we can try to resolve the issue. You can also contact the Office of the Privacy Commissioner at www.privacy.org.nz.
